Privacy Policy
Your privacy matters. This policy explains how we collect use and protect your data.
PRIVACY POLICY
Last updated: January 7, 2025
Pickmart (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed by Pickmart. This Privacy Policy applies to the PickMart mobile application and its related services (collectively, the “Service”).
By accessing or using the Service, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms of Service.
1. Definitions and Key Terms
To help explain this Privacy Policy as clearly as possible, the following terms are defined:
Pickmart , located at 3H Haram Gardens, Giza, Egypt.
App / Application: The PickMart mobile software application.
Service: Grocery and supermarket ordering and delivery services provided through the App.
Customer / User / You: Any individual who registers or uses the PickMart App.
Device: Any internet-connected device such as a mobile phone or tablet.
Personal Data: Any information that directly or indirectly identifies a natural person.
Third-Party Services: Service providers that assist in operating the App, such as payment processing, mapping, cloud hosting, and customer support.
2. Information We Collect
We collect information necessary to provide and operate our services effectively.
2.1 Personal Information
When you register or place an order, we may collect:
Full name
Phone number
Email address
Delivery address
Order details and purchase history
2.2 Location Information
Location data may be collected to:
Determine service availability
Confirm delivery addresses
Enable accurate order fulfillment
Location data is used strictly for operational purposes and not for advertising or tracking.
2.3 Device and Usage Information
We may collect limited technical information such as:
Device type and operating system
App performance and crash logs
Interaction data within the App
This information is used solely to improve stability, security, and performance.
3. Information Collected from Third Parties
We may receive limited information from third-party service providers when required to operate the Service, such as:
Payment confirmation from payment processors
Delivery and mapping data from location services
We do not collect personal data from social media platforms or advertising networks.
4. How We Use Your Information
We use collected information for the following purposes only:
Creating and managing user accounts
Processing and delivering orders
Managing payments and refunds
Providing customer support
Sending service-related notifications (order status, delivery updates)
Improving app functionality and user experience
Complying with legal and regulatory obligations
We do not use personal data for behavioral profiling or advertising.
5. Email and Communications
If you provide your email address, we may use it to:
Send order confirmations and service notifications
Respond to support requests
You may opt out of non-essential communications at any time. We do not send unsolicited promotional emails.
6. Data Sharing and Disclosure
We do not sell, rent, or trade personal data.
We may share limited data with trusted third-party service providers strictly for operational purposes, including:
Payment processors
Cloud hosting and database providers
Mapping and delivery coordination services
Customer support tools
All third-party providers are contractually obligated to protect your data and use it only to provide services on our behalf.
7. No Advertising or User Tracking
PickMart does not:
Track users across apps or websites
Use personal data for targeted advertising
Share data with advertisers or data brokers
Perform cross-app or cross-platform tracking
Because the App does not engage in tracking, App Tracking Transparency (ATT) permission is not required.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide the Service
Fulfill legal and regulatory obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data, including:
Secure servers
Encrypted communications (SSL/TLS)
Access controls and internal data protection procedures
While we take reasonable measures to protect data, no system can guarantee absolute security.
10. International Data Transfers
PickMart operates in Egypt. In some cases, data may be processed or stored on secure servers located outside Egypt to support App operations. Such transfers are conducted in compliance with applicable data protection laws.
11. User Rights
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your account and personal data (subject to legal obligations)
Requests can be submitted through customer support.
12. Children’s Privacy
PickMart is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
13. Legal Disclosure
We may disclose personal data if required to:
Comply with legal obligations
Respond to lawful requests by public authorities
Protect the rights, property, or safety of PickMart, users, or others
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated through the App or our website. Continued use of the Service indicates acceptance of the updated policy.
15. Contact Information
If you have questions or concerns regarding this Privacy Policy, contact us at:
Email: apps@pickmart-eg.com
Phone / WhatsApp: +20 105 016 0229
Support Hours: Daily, 9:00 AM – 11:00 PM
Address: 3H Haram Gardens, Giza, Egypt